Last updated November 06, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@613originals.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
613 Originals
Attn: Returns
RMA #
90 McKee Drive
Mahwah, NJ 07011
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Custom heat transfers
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 20% restocking fee will be charged for all returns.
- We make every effort to ensure you get a quality custom heat transfer for each order. Due to the nature of the high speed production and quick turn around times, there may be an order that escapes our Quality Control department. We guarantee to replace any defective heat transfers free of charge within 30 days of your delivery.
- Returns and Refunds do not apply to any item you apply our transfers to. We are not responsible for the replacement of any item you apply our transfers to. We ask that you always test one transfer before proceeding with your entire production.
- Our staff is available for technical support if you have any issues with the application or a failure of the transfer to adhere to your products. Further Details Our custom heat transfers are formulated to work for specific fabric types. Just because a transfer may apply perfectly to one type of fabric does not mean it may work on another. Custom heat transfers are not returnable or refundable unless we have deemed the transfer to be defective. We ask that you send details of any issues you may have and provide photographs of the application as well as information on your application equipment.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Phone: 866-613-6744
Email: support@613originals.com